Terms of Service – Cloud9 FreedomTV

Last updated: September 2025

By purchasing or using our streaming service (including trials), you agree to the Terms of Service below. These terms apply to all Cloud9 FreedomTV users, including trial users and paid subscribers.

1) Refund Policy

All sales are final. Refund requests must be submitted within 3 calendar days of the original purchase date. No refunds will be issued after this window, regardless of usage or technical issues.

Trial accounts, discounted plans, and promotional offers are non-refundable. By completing a payment, you acknowledge and accept this policy.

2) Modification of Subscription Plans & Device Limits

Cloud9 FreedomTV may modify subscription plans at any time, including the number of devices permitted, to maintain service quality, comply with technical requirements, or address system changes.

If modifications reduce the number of devices on your active subscription, we will issue a prorated refund for affected devices based on remaining time. Alternatively, at our discretion, we may offer equivalent value through discounted renewals or plan adjustments.

Service interruptions, shutdowns, or migrations to new systems may also require plan modifications. While we are not obligated to provide additional time or compensation, we may, on a goodwill basis, extend offers or adjustments we deem reasonable.

3) Service Disclaimer

Cloud9 FreedomTV works in partnership with third-party providers. We do not own or control the servers delivering content. Access is provided on an “as-is” and “as-available” basis.

We are not responsible for service interruptions, blackouts, buffering, or downtime caused by upstream providers.
Channel availability may change without notice based on provider limitations.

4) Customer Responsibilities

Maintain a high-speed internet connection (minimum recommended: 100 Mbps).
Ensure device compatibility and complete proper installation of supported apps.
Understand some ISPs may block or throttle streaming traffic, which is beyond our control.

If performance issues arise from customer-side limitations (device, internet, VPN, or ISP blocking), refunds or service credits will not be issued.

5) Resale & Account Sharing

Account sharing and unauthorized reselling are strictly prohibited.
Only approved resellers with written permission may promote or sell Cloud9 FreedomTV services.
Unauthorized resale or mass account sharing may result in immediate suspension without refund.

6) Chargebacks & Disputes

Initiating a chargeback or payment dispute without contacting us first is a violation of these terms. We reserve the right to:

Block or suspend accounts involved in fraudulent chargebacks.
Report abuse to payment processors.
Pursue legal action or debt recovery if necessary.

7) Stability & Credit Policy

We strive to maintain stable, uninterrupted access. In the rare event of a system-wide disruption, we may provide a one-time courtesy replacement for accounts created or renewed within the past 90 days.

No replacements or refunds will be issued for subscriptions older than 90 days, as those accounts have already received the majority of their service time.

8) Acceptance & Changes

By using our service, you agree to these Terms of Service. We may update these terms at any time. It is the user’s responsibility to review them periodically. Continued use after changes constitutes acceptance.

Questions about these Terms? Contact us at contact@cloud9freedomtv.app.

Related: Privacy Policy • Refund Policy