Privacy Policy – Cloud9 FreedomTV

Last updated: July 2018

At Cloud9 FreedomTV (“Cloud9”, “we”, “us”), your privacy matters. This Policy explains what we collect, how we use it, and the choices you have. By using our website or service, you agree to this Policy.

1) Information We Collect

Contact & Account Info: name, email, phone, and password (hashed).
Subscription & Support: plan selections, communications (email/WhatsApp), and activation status.
Payment: processed securely by third-party providers (we do not store full card numbers).
Usage & Device: IP address, device type, browser, pages viewed, collected via cookies or similar technologies.

2) How We Use Your Information

Provide, activate, and manage your subscription.
Process payments and send invoices/receipts.
Offer customer support and troubleshoot issues.
Send service updates (renewals, setup tips, support notices) and—if you opt in—promotions or offers.
Improve site performance, features, and security.
Comply with legal obligations and prevent fraud/abuse.

3) Legal Bases (EU/UK GDPR)

Where applicable, we rely on contract performance, legitimate interests, consent, and legal obligations to process data.

4) Cookies & Similar Technologies

We use cookies to remember preferences, keep you logged in, and analyze site performance. You can disable cookies in your browser, but some features may not work.

5) Sharing of Data

Service Providers: for payments, analytics, and support tools.
Legal Compliance: if required by law or to protect safety.
Business Transfers: in the case of a merger or acquisition.

We never sell your data.

6) Your Rights

Access, correct, or delete your data.
Request a copy (data portability).
Opt-out of marketing emails.
Request account deletion anytime.

7) Security

We use industry-standard safeguards to protect your data. No method is 100% secure, so please use strong, unique passwords.

8) Contact Us

If you have questions, contact us at:
📧 contact@cloud9freedomtv.app

Links: Privacy Policy • Terms & Conditions • Refund Policy